The current members of the Joint Working Group on Quality Assessment and Benchmarking are :
- Henk Voorbij, Acting Chair, National Library of the Netherlands and University of Amsterdam, The Netherlands
- Ronald Schmidt, Hochschulbibliothekszentrum Nordrhein-Westfalen, Cologne
- David Aymonin, EPFL-SISB, Switzerland
- Susan Howard, Imperial College Library, UK
- Markku Laitinen, National Library, Finland
- Marc Martinez, Bibliothèque ENS Lyon, France
- Marta Viragos, Debrecen University Library, Hungary
PRIORITIES FOR 2010-2012
Senior managers in universities are taking a greater interest in libraries and their performance than ever before but the information is not always correct and the view of the library is not really up-to-date. Although the situation will differ from country to country, libraries would do a good job if they would be able to communicate better about their performances and added value both to their users and to the senior management of the university.
In the past few years, LIBER has put a lot of emphasis on LibQual+ and stimulated the translation of this programme developed for ARL libraries into other languages. It is important to get a clear picture on the use of LibQual+. How has it developed in Europe in the last few years? Where is it used? How many libraries are involved? The aim will be to identify key indicators, identify existing resources for data from library statistics and develop a crosswalk to make these existing data comparable between countries where there are libraries in LIBER.
Carry out a survey of organizational changes in European research libraries. The aim would be for LIBER to offer a framework on how these statistical data can be compared and offer libraries tools to compare themselves with other LIBER libraries. This could provide important input for a SWOT analysis of the library and moreover for the communication with the senior
management of the organisation.
The experience of the BIX model that is being used in German Library Statistics can be taken into account. Moreover, it is key to connect this work on quality measurement for libraries with the process of creating indicators in Europe for universities. It would be very important that the input of LIBER as the association of European research libraries in this area would be taken into account.
A workshop on these issues should be organized in due course. A plan of action has to be defined.