LibQUAL+ TM is a suite of services, developed by ARL, that libraries can use to solicit, track, understand, and act upon users’ opinions of service quality. Its centrepiece is a rigorously tested web-based survey bundled with training. LIBER will continue to work with ARL to develop a series of European versions of the LibQUAL+ suite of services to solicit, track, understand, and act upon users’ opinions of service quality; and will co-operate with ADBU (Association des Directeurs de Bibliothèques Universitaires) on the adaptation of LibQUAL+ into French.
Would you like to get involved with LIBER, or do you have questions? Send us a message. We’ll be happy to help.