Barbara Heindl serves as the head of user services at the Vienna University Library in Austria.

Having obtained degrees in Literature and Library and Information Science, she was involved in a digital humanities research project. In 2017, she began working as a subject librarian at the Berlin State Library, focusing particularly on events for science communication and user research. After that, she was head of communications. Since 2025, she has worked at the Vienna University Library, heading the communications team. As of September 2025, she is responsible for the user services department.

Barbara’s interests lie in the relation of strategy development and change management with organisational culture, where she explores how to foster an environment in which leadership and participation enrich each other.